Before wearing a newly delivered bracelet, compare it with your order confirmation, inspect its visible condition and read its care instructions. Keep the tags, packaging and proof of purchase while you resolve any questions. If something looks wrong, contact the store before attempting a repair or cleaning experiment.
Start with the order, not the packaging photograph
Check the design and size you ordered against the information supplied with the parcel. Use your order confirmation as the reference. A picture of gift packaging may show a different design for illustration, so it should not be your only comparison.
For example, the KAVETAS Pisces bracelet listing describes sea-blue hues and moon-white accents, and explicitly says its packaging reference shows an Aries bracelet. The Aquarius bracelet listing describes warm berry shades and golden brown. Read the exact listing associated with your order before deciding that a difference means a mix-up.
Inspect in a clear, ordinary setting
Place the piece on a clean surface with enough light to see it. Look for visible damage, loose-looking components or anything that prevents you from identifying the item confidently. Handle it gently. Do not pull it apart, stretch it as a test or use a sharp tool to investigate a concern.
The linked listings note that color and detail may vary slightly from photographs. That does not mean you should dismiss a substantial discrepancy. If you are uncertain, take a clear photograph of what concerns you and ask the store to assess it.
Keep the information needed for help
Retain the order number, the design and size ordered, and a short description of the issue. Photographs of the item and relevant packaging can help explain what you received. Describe what you can see rather than guessing what caused it.
The current return policy asks customers to inspect orders on receipt and contact the store immediately about a damaged, defective or incorrect item. Use the contact details in that policy and wait for instructions rather than sending the parcel back without arranging a return.
Resolve fit questions before regular use
Small, Medium and Large are options on both linked products, but their descriptions do not supply numeric size ranges. If the selected size or method of putting the bracelet on is unclear, ask for guidance. Do not force the piece to fit or modify it.
Keep the return conditions in view while deciding. The published policy sets conditions including unworn or unused status, tags, original packaging and proof of purchase, with exclusions. An extended wear trial should not be assumed to preserve eligibility. Ask the store what assessment is appropriate if you are uncertain.
Prepare for the first occasion
Once any questions are resolved and you intend to keep the bracelet, choose a separate storage place and read the product's own instructions. Both Aquarius and Pisces call for gentle wiping with a soft cloth and removal before swimming, bathing or applying fragrance.
Do not add a cleaning solution merely because another piece of jewelry tolerates it. A product name alone is not a complete care specification. For an ongoing routine after the arrival checks, use our daily care guide.
Arrival questions
Should I throw away the box immediately?
Keep the original packaging and tags while checking the order and resolving questions; they are relevant to the stated return conditions.
Should I fix a loose-looking part myself?
Contact the store first. An attempted repair can change the item's condition before the concern is assessed.
Does a color difference always mean the wrong item?
No. Slight variation is disclosed, but a significant or unclear difference should be checked against the order and raised with the store.