Returns, Exchanges & Lifetime Repair

30-Day No-Reason Returns & Exchanges

At KAVETAS, we want you to shop with confidence.

You may request a return or exchange for any reason within 30 days after receiving your order. You do not need to explain why you changed your mind.

Please keep the jewelry in its original condition, without customer-caused damage or alterations, and include its original packaging and proof of purchase. You may inspect the jewelry to determine whether it suits you.

Shipping Costs

For returns or exchanges based on personal preference, customers are responsible for return shipping costs and any applicable replacement shipping charges.

If an item arrives damaged, defective, or incorrect, KAVETAS will cover reasonable return and replacement shipping costs.

Please contact us before sending any item back.

How to Request a Return or Exchange

Email service@kavetas.com within 30 days of delivery with your order number.

Our customer support team will provide the return instructions and address.

Refunds

After receiving and inspecting your return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 10 business days. Your payment provider may require additional processing time.

Lifetime Repair Service

KAVETAS provides lifetime repair support for jewelry purchased from our store.

• Repair labor is free for the lifetime of the jewelry.

• Necessary replacement parts are charged at their actual cost.

• We will provide a cost estimate and obtain your approval before any chargeable repair.

• Repair shipping arrangements and costs will be confirmed in advance.

• Repairs depend on the condition of the jewelry, available parts, and technical feasibility.

Lifetime repair service does not include free replacement of lost jewelry or free replacement parts.

To request a repair, email service@kavetas.com with your order information and photos of the issue.

Additional Information

Gift cards are not returnable except where required by law. This policy does not limit your statutory consumer rights.

For assistance, contact service@kavetas.com.