RETURN & EXCHANGES
Return & Exchange
30-Day Worry-Free Guarantee
We hope you love every piece from Serene Western. But if something doesn’t feel right, you have 30 days from the date of delivery to request a return or exchange.
Start a Return or Exchange
To make things easy, we offer a self-service portal where you can submit your return or exchange request anytime.
Please click the button below to get started:
Need help instead?
Email us at service@serenewestern.com or call +1 (213) 313-6520
(Be sure to whitelist our email to prevent missing replies.)
What You Should Know First
• Items must be in original condition with all packaging
• Return shipping is paid by the customer (unless item is damaged or defective)
• Refunds are processed within 5–7 business days of receiving your return
• Original shipping charges are non-refundable
• Final Sale items, personalized products, and lucky half-price items are non-returnable
Common Return Scenario
1. Wrong Size
All our pieces follow standard international sizing. If the size isn’t right, you may request an exchange—shipping costs are the customer’s responsibility.
2. Color Slightly Off
Due to display settings and natural gemstone variation (especially turquoise), minor color differences are normal and not considered defects.
3. Allergic Reaction
If you experience a reaction, stop wearing the product and contact us with photos. Return shipping will be at your expense.
4. Defects or Damage
If there’s a manufacturing issue or shipping damage, report it within 7 days of delivery for a free replacement.
5. Changed Your Mind
• Within 7 days: $7.99 processing fee, return shipping paid by customer
• 8–30 days: A 20% restocking fee applies
• No returns after 30 days
6. Return Policy for Buy-Two-Get-One and Similar Promotions
• If returning one item: Since the order no longer meets the buy-two-get-one-free promotion requirements, it will be automatically disqualified and no refund will be processed.
• If returning two items:
1).The remaining item will be refunded at its original price.
The refund amount will be the total order amount minus the original price of the remaining item, plus a processing fee based on platform policies.
• Promotional gift requirement: Regardless of how many items are returned, you must also return the promotional gift when requesting a return or refund; otherwise, a full refund will not be processed.
Exchange Shipping Fees
• U.S.: $5.99 reshipping fee
• International (Canada, Australia, Europe, etc.): $7.99 reshipping fee
You’ll need to return the original item before we ship the replacement.
Return Instructions (For Special Cases or Past Deadline)
If you're unable to use the self-service portal, or if your order is past the 30-day return window, you may contact us directly for assistance.
Please email service@kaverts.com and include:
• The reason for your return
• Photos (if the item is damaged or defective)
Once your request is approved, we’ll send you the return address.
Be sure to securely package your return and include:
• Your order number
• The email used to place the order
After shipping, please email the tracking number to service@serenewestern.com.
Note: Unauthorized returns or used items will not be accepted. Returns are only accepted for items in their original, unused condition with packaging.